Our contact details
Name: Careers Collective
Address: 44 High Street, New Romney, Kent TN28 8BZ
E-mail: chat@careerscollective.org
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer
Sally Everist
ICO Registration 11th Feb 2021 no. A8834582
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers: your name and email address
Contact data: organisation name and contact details
billing address, delivery address, email address and phone number
Financial data: bank account and payment card details
Transaction data: this includes details about payments to and from you and the services you have purchased from us
Technical data: on our website, IP (internet protocol address) browser type, version, time zone, setting and location
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Provision of services you have bought, ordered or enquired about
You wish to stay in touch and for us to keep you up to date with what we are doing
We use the information that you have given us in order to
Deliver services you have purchased, ordered or enquired about
Introduce you to your coach or delivery provider
To stay in touch and keep you up to date with what we are doing and any updates that could be relevant, appropriate or useful to you
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting chat@careerscollective.org
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest
Website data protection
This privacy policy gives you information on how we, Careers Collective collect and process your data through the use of our website. This includes data you may provide through the website when, for example, you make a booking or sign up to our newsletter,
All data submitted when booking on our website will be processed in accordance with our website’s data policy (sub- processor) and our company data policy.
Third- party links websites, plug-ins and applications– Careers Collective are not responsible for the privacy policies of third-party websites linked from the Careers Collective website. We do not control these third party websites and are not responsible for their privacy statements.
Email data management
All data submitted when making a booking via email will be processed in accordance with and or our company data policy.
If a booking is made on behalf of a third party you warrant that you have secured their express consent to their data being used for this purpose and have in place all relevant policies and processes to ensure compliance with all relevant legislation.
We hold minimal customer details securely: customer name, purchase type, contact details and engagement dates for accountancy and delivery reporting purposes. We do not sell data to third parties. We do not use data for promotional purposes unless specific permission has been given.
How we use and store your personal information
We most commonly use your personal data to
Perform the contract we are about to or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests
Where we need to comply with a legal obligation
Your information is securely stored in our Google cloud or on our website provider’s cloud. You can read our website providers User’s Data Processing Addendum here https://www.squarespace.com/dpa/
We keep your name, address, email, phone number and the service we delivered in our system and will retain it as long as reasonably necessary. We will dispose of your information by deleting the information from our cloud service.
Purpose/Activity
The type of data we collect
The lawful basis for processing data including basis of legitimate interest
To register you as a new customer
i) Identity
ii) Contact
Performance of a contract with you
To process and deliver your order including:
Payments, fees and charges
Collect and recover money owed to us
i) Identity
ii) Contact
iii) Financial
iv) Transaction
v) Marketing and Communications
a)Performance of a contract with you
b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, which will include:
a) Notifying you about changes to our terms or privacy policy
b) Asking you for a testimonial
i) Identity
ii) Contact
iii)Profile
iv) Marketing and Communications
a) Performance of a contract with you
b) Necessary to comply with a legal obligation
c) Necessary for our legitimate interests (to keep our records up to date and to investigate how customers use and respond to our products/services
To suggest and recommend to you about products or services that may be of interest to you
i) Identity
ii) Contact
iii) Technical
iv) Usage
v) Profile
vi) Marketing and Communications
Necessary for our legitimate interests to develop our products, services and grow our business
To use data analytics to improve our website, products, customer service, marketing, customer relationships and experiences
i) Technical
ii) Usage
Necessary for our legitimate interests (to be able to define types of customers for our products and services, to keep our website updated and relevant and to develop our business and inform our marketing strategy)
Marketing
We aim to provide you with choices regarding certain personal data uses, particularly in connection with marketing and advertising. Our communications will offer you an opportunity to unsubscribe, or you can request we delete your personal data by emailing chat@careerscollective.org
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to processing your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: chat@careerscollective.org if you wish to make a request.
It is important that the personal data we hold about you is accurate and up to date. Please inform us of any changes to your personal data.
Data retention
We will only store your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. This includes the purposes of satisfying any legal, regulatory, tax, accounting or contractual reporting requirements. We may retain your personal data for longer if we believe there is a prospect of litigation in respect to our relationship with you.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to our data protection manager at: cccconfidential@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk